Refunds & Exchanges
YOEYOU Return & Refund Policy
YOEYOU’s 90-Day Money-Back Guarantee
At YOEYOU, ensuring our customers' complete satisfaction with their purchase is our top priority. If you are not satisfied with your skincare product or its results within 90 days of purchase from our official website, you are eligible to return the product for a full refund.
We recommend using the product for at least two to four weeks, following the advised usage instructions, to observe its effectiveness. Individual results may vary depending on skin type and condition.
Requirements for Return
Order Cancellation: You can contact customer service to cancel your order within one business day of placing it. For orders placed more than one business day ago, cancellation depends on whether the product has already been shipped. Once shipped, orders cannot be canceled.
Return Initiation: To request a return and refund, contact our customer service team with your order information.
Product Condition: Products must be returned with all original packaging and accessories, in unused condition. For accidental damage or special circumstances, contact customer service before returning.
Return Deadline: Returns must be requested within 90 days from the date of purchase.
Pre-Approval: All returns require prior approval. Items sent back without prior approval may not be accepted, and you may be responsible for return shipping costs.
Non-Acceptable Return Conditions
Any product not purchased from YOEYOU’s official website.
Products missing parts or with damaged packaging.
Items with visible signs of use or contamination.
Products with stains, foreign odors, or tampering.
Orders returned beyond the 90-day return period.
100% Full Refund Criteria
Products that are faulty or damaged upon arrival.
Products that arrive in the incorrect model, size, or formulation.
Orders canceled prior to shipment.
Return Shipping Costs
YOEYOU does not charge additional return fees. Customers are responsible for shipping costs for non-quality-related returns. Shipping fees vary depending on your region and carrier, typically ranging from $6 to $8 for standard shipping.
The Return Process
Contact Us: Email our customer support team to request approval.
Shipping Instructions: Once approved, non-quality-related returns should be sent to our overseas warehouse:
1643 S Parco Ave, Ontario, CA 91761, USA
For defective or incorrect items, we will provide a prepaid shipping label.
Send the Package: Return the product with all original packaging and accessories.
Notification of Receipt: Returns will be processed within 1–3 business days of receipt.
Refund Issuance: Refunds will be issued to the original payment method within 10–15 business days, depending on your bank’s processing time.