60-Day Money-Back Guarantee

At YOEYOU, we want you to shop with confidence. We offer a 60-day return window for eligible purchases, subject to the terms and conditions outlined in this policy.

Returns and exchanges are subject to product eligibility, applicable restocking fees, and return shipping costs. The 60-day money-back guarantee does not necessarily provide a full refund of the original purchase amount.

To request a return or exchange, please contact our customer support team at customerservice@yoeyou.com with your order number, reason for the request, and relevant product photos.

Return and Exchange Eligibility

To qualify for a return or exchange, your request must meet the following requirements:

• The return request must be submitted within 60 days of the original purchase date.
• The product must have been purchased directly from the official YOEYOU website.
• All original accessories, manuals, cables, packaging, and included components must be returned.
• Products must not show excessive wear, misuse, unauthorized alterations, or damage caused by the customer.
• All items included in an approved return must be packaged together as instructed by our customer support team.
• Returns must be reviewed and authorized by YOEYOU before the items are shipped back.

Opened or previously used products may still be considered for return if they are undamaged and meet the applicable return requirements. Additional restocking fees may apply.

Return Fees and Shipping Costs

For returns unrelated to product defects or quality issues, applicable restocking fees and return shipping charges may be deducted from your refund.

Restocking fees are calculated as a percentage of the original order value. Return shipping costs depend on the carrier, shipping distance, and package requirements.

Order Cancellation Policy

Order cancellation requests can only be processed before an order has been shipped.

If you request cancellation for personal reasons before shipment, a 5% handling fee based on the original order amount will apply.

Once an order has been shipped, it can no longer be canceled directly. Any request to return the shipment will be handled according to the return conditions and fees outlined in this policy.

If you need to cancel an order, please contact our customer support team as soon as possible. Cancellation requests are subject to the order's fulfillment status at the time they are reviewed.

Damaged, Defective, or Incorrect Items

Every YOEYOU product undergoes quality inspection before shipment. However, unexpected issues may occasionally occur during manufacturing or delivery.

If you receive a damaged, defective, or incorrect item, please contact our customer support team and provide your order number, a description of the issue, and clear photos or videos showing the problem.

Once the issue has been reviewed and confirmed, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

Where a return is required for a confirmed product defect or fulfillment error, YOEYOU will provide return shipping instructions and cover applicable return shipping costs. Your statutory consumer rights remain unaffected.

Non-Returnable Conditions

Returns may be declined under the following circumstances:

• Products were not purchased directly from the official YOEYOU website.
• The return request is submitted more than 60 days after the purchase date.
• Original accessories, manuals, cables, or other included components are missing.
• Products have been damaged through misuse, improper handling, or unauthorized modification.
• Products show excessive wear, scratches, stains, or other damage beyond reasonable inspection or use.
• Products are returned without prior authorization from YOEYOU.

These restrictions apply to non-defective returns and do not limit any rights or remedies available under applicable consumer protection laws.

How to Request a Return or Exchange

Please follow the steps below to request a return or exchange.

Return Address

Please Note: Do not ship any items to this address without prior return authorization. Our customer support team will confirm the correct return address and shipping instructions for your specific request. Unauthorized returns may not be accepted.

Refund Processing

Once your returned package has been received, our team will inspect the items and verify that the return meets the approved conditions.

Refunds are typically processed within 7–14 business days after the returned package is received and the return is approved.

Approved refunds will be issued to the original payment method, less any applicable restocking fees and return shipping charges.

Original shipping charges are generally non-refundable for non-defective returns, except where required by applicable law.

Once your refund has been issued, you will receive a confirmation email. Additional time may be required for your bank or payment provider to reflect the refund in your account.

If the returned items do not meet the approved return conditions, the return may be declined. In such cases, the package may be sent back to you at your expense, where permitted by law.