Shipping Policy
Shipping Countries
YOEYOU currently ships to:
United States (excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, and military addresses)
We are committed to delivering your order efficiently and reliably.
Shipping Time
Below are tables outlining our estimated shipping times across various global regions. These timeframes are provided to give you an understanding of how long it typically takes for orders to be delivered once they've been shipped. Please note, these are business days and do not include weekends or holidays.
North America
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Country
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Estimated Delivery Time
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USA
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5-10 Business Days
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Canada
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8-12 Business Days
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|
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Australia
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Country
|
Estimated Delivery Time
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Australia
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10-15 Business Days
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Order Processing and Tracking
Order Confirmation: Once your order is placed, you will receive an email confirmation. Please allow 1–2 business days for order processing.
Shipping Confirmation: After your order has been shipped, you will receive a second email with a tracking number.
Delivery Status: You can track your order using the provided tracking number or check your account for updates.
Shipping Fee
Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to certain countries and regions based on the order value, while other areas are subject to a flat shipping rate regardless of the order amount. Below are two tables detailing our shipping fees: one for countries where shipping fees are dependent on the order value, and another listing the flat shipping rates for other countries and regions.
Table 1: Order Value-Dependent Shipping Policy
| Country/Region | Shipping for Orders $80 and Above | Shipping for Orders Below $80 |
| USA (excluding Hawaii, Alaska, Virgin Islands, AA) | Free | $10 |
| Country/Region | Shipping for Orders $100 and Above | Shipping for Orders Below $100 |
| Australia, Canada | Free | $19 |
*Note: "Other Countries/Regions" includes all countries not specifically listed in other categories of this table. For detailed information about which countries fall into this category, please contact our customer service team.
Customs, Duties, and Taxes
Local taxes, import duties, or customs fees are not included in our shipping charges and may apply depending on your country. All customs-related charges are the responsibility of the buyer or recipient. We recommend checking with your local customs office for potential fees before placing your order.
Return Shipping Costs
For non-defective returns, shipping costs are the responsibility of the customer, as outlined in our Return & Refund Policy. For defective or incorrect items, YOEYOU will provide prepaid return shipping instructions.
Additional Information
While we strive to ensure timely delivery, YOEYOU is not responsible for delays caused by factors outside our control, including weather, customs processing, or carrier delays. We appreciate your understanding and will provide support if any issues arise during transit.