Shipping Policy
YOEYOU Shipping Policy
Shipping Countries
YOEYOU currently ships to:
United States (excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, and military addresses)
We are committed to delivering your order efficiently and reliably.
Order Processing and Tracking
Order Confirmation: Once your order is placed, you will receive an email confirmation. Please allow 1–2 business days for order processing.
Shipping Confirmation: After your order has been shipped, you will receive a second email with a tracking number.
Delivery Status: You can track your order using the provided tracking number or check your account for updates.
Customs, Duties, and Taxes
Local taxes, import duties, or customs fees are not included in our shipping charges and may apply depending on your country. All customs-related charges are the responsibility of the buyer or recipient. We recommend checking with your local customs office for potential fees before placing your order.
Return Shipping Costs
For non-defective returns, shipping costs are the responsibility of the customer, as outlined in our Return & Refund Policy. For defective or incorrect items, YOEYOU will provide prepaid return shipping instructions.
Additional Information
While we strive to ensure timely delivery, YOEYOU is not responsible for delays caused by factors outside our control, including weather, customs processing, or carrier delays. We appreciate your understanding and will provide support if any issues arise during transit.