1-Year Limited Warranty

At YOEYOU, we are committed to providing reliable products and a positive shopping experience. We offer a one-year limited warranty on products purchased directly from our official website.

This warranty covers eligible defects in materials or workmanship that occur under normal use during the warranty period.

Warranty coverage is subject to the terms, conditions, and exclusions outlined below. This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Warranty Period

The limited warranty is valid for 12 months from the date the original purchaser receives the product.

Coverage applies to eligible products purchased directly through the official YOEYOU online store.

A valid order number, receipt, or other acceptable proof of purchase is required to verify warranty eligibility.

What Is Covered

This limited warranty covers eligible manufacturing defects and failures resulting from defects in materials or workmanship under normal, intended use.

If a product is determined to have a covered defect during the warranty period, YOEYOU will provide an appropriate warranty remedy, which may include:

• Repairing the defective product, where repair is available and appropriate.
• Replacing the defective product or affected component.
• Providing another appropriate resolution where repair or replacement is unavailable, as required by applicable law.

Warranty remedies are determined after reviewing the reported issue and confirming eligibility. Covered warranty repairs or replacements will be provided without charge, subject to applicable law.

What Is Not Covered

This limited warranty does not cover damage or issues resulting from the following circumstances:

• Accidental damage, misuse, abuse, negligence, or improper handling.
• Unauthorized disassembly, modifications, or repairs.
• Failure to follow product instructions, operating guidelines, or recommended maintenance procedures.
• Improper storage or prolonged exposure to excessive heat, moisture, or other unsuitable environmental conditions.
• Normal wear and tear, cosmetic deterioration, discoloration, or surface marks resulting from ordinary use.
• Damage caused by external factors unrelated to a manufacturing defect.
• Products purchased from unauthorized sellers or sources outside the official YOEYOU website.
• Claims submitted after the warranty period has expired, except where additional coverage is required by law.

How to Request Warranty Service

If you experience an issue with your YOEYOU product during the warranty period, please contact our customer support team.

To help us review your request, please provide:

• Your order number or proof of purchase.
• The product name or model.
• A description of the issue and when it first occurred.
• Clear photos or a short video showing the reported problem, where applicable.

Our support team will review the information and may request additional details to determine whether the issue qualifies for warranty coverage.

If your claim is approved, we will provide instructions for the next steps. Please do not return a product before receiving return authorization and instructions from our team.

Out-of-Warranty Service

If your product is no longer covered by the limited warranty, you may contact our customer support team to inquire about available service options.

Depending on the product, issue, and service availability, inspection, repair, replacement parts, or shipping fees may apply.

Any applicable charges will be communicated before paid service is performed. Out-of-warranty service is subject to availability.

Third-Party Purchases

This limited warranty applies to eligible purchases made directly through the official YOEYOU website.

Products purchased through third-party marketplaces, retailers, or other sellers may be subject to separate warranty terms. Please contact the original seller or the applicable warranty provider for assistance.

Your Consumer Rights

This limited warranty provides specific contractual rights. You may also have additional rights under the laws of your country, state, or province.

Some jurisdictions do not permit certain limitations or exclusions of warranties. Nothing in this policy limits or excludes rights or remedies that cannot lawfully be restricted.