1. Overview

Welcome to YOEYOU. This website and online store are operated by HONG KONG SURFUNG INTERNATIONAL TRADE CO., LIMITED ("YOEYOU," "we," "us," or "our").

These Terms and Conditions ("Terms") govern your access to and use of our website, products, content, features, and services (collectively, the "Services").

By accessing our website, creating an account, or purchasing our products, you agree to be bound by these Terms and all applicable laws and regulations.

Our Privacy Policy, Shipping Policy, and Refunds & Exchanges Policy form part of these Terms and provide additional information about how we operate our Services.

If you do not agree with these Terms, please do not use our website or Services.

2. Eligibility and User Responsibilities

By using our Services, you represent that you are at least 18 years old or have reached the age of legal majority in your jurisdiction, whichever is greater.

You agree to use our website only for lawful purposes and to comply with all applicable laws and regulations.

You are responsible for providing accurate, complete, and current information when placing orders, creating accounts, or communicating with us.

3. Customer Accounts and Security

Certain features of our Services may require you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

If you suspect unauthorized access to your account, please contact us promptly.

We may suspend or restrict access to accounts where reasonably necessary to prevent fraud, address security concerns, or respond to violations of these Terms, subject to applicable law.

4. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability information.

Product colors and appearance may vary slightly depending on your device, display settings, and manufacturing variations.

We may update product information, availability, or specifications from time to time. Such changes will not alter an accepted order without an appropriate basis under applicable law.

Please review product descriptions, instructions, warnings, and suitability information before purchase and follow all applicable product safety guidance.

5. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. Orders are subject to acceptance and availability.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may decline or cancel an order for legitimate reasons, including suspected fraud, payment authorization issues, inventory shortages, shipping restrictions, or material pricing errors.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled items in accordance with applicable law.

We may limit quantities or refuse orders that reasonably appear to be intended for unauthorized resale or fraudulent activity.

6. Pricing, Payments, and Promotions

Product prices are displayed on our website and may change without prior notice. Changes will not affect orders already accepted, except as permitted by applicable law.

Applicable taxes, shipping charges, discounts, and other fees will be displayed during checkout before you complete your purchase.

Payments are processed through the payment methods available at checkout. You agree to provide valid payment information and authorize the applicable payment provider to process your transaction.

Promotional offers, discount codes, and special pricing may be subject to additional terms, eligibility requirements, and expiration dates.

Unless expressly stated otherwise, promotions cannot be combined with other offers. Any permitted combination of discounts will be reflected at checkout.

7. Shipping and Delivery

YOEYOU offers shipping to eligible destinations in multiple countries and regions worldwide.

Shipping availability, delivery estimates, shipping fees, and free shipping thresholds vary by destination, order value, and available shipping methods.

Estimated delivery times are not guaranteed arrival dates unless expressly stated otherwise. Delays may occur due to carrier operations, customs processing, weather, or other circumstances beyond our control.

Please review our Shipping Policy for detailed shipping rates, delivery estimates, tracking information, and international shipping conditions.

8. Returns, Exchanges, and Refunds

YOEYOU offers a 60-day return window for eligible purchases, subject to the conditions outlined in our Refunds & Exchanges Policy.

Returns may be subject to applicable restocking fees and return shipping costs, depending on the reason for return and the condition of the product.

Order cancellation requests are subject to the fulfillment status of the order and the applicable cancellation terms.

For complete information about return eligibility, cancellation fees, restocking charges, defective products, and refund processing, please review our Refunds & Exchanges Policy. Nothing in these Terms limits any non-waivable consumer rights under applicable law.

9. Intellectual Property

All content available on our website, including text, product images, graphics, logos, videos, designs, software, and other materials, is owned by YOEYOU or its respective licensors and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for lawful personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written authorization, except as permitted by applicable law.

10. Reviews and User-Generated Content

You may have opportunities to submit product reviews, comments, photographs, testimonials, or other content through our Services.

You are responsible for ensuring that any content you submit is accurate, lawful, and does not infringe the rights of others.

By submitting content intended for publication, you grant YOEYOU a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with operating, promoting, and improving our Services, subject to applicable law.

We may remove or restrict content that violates these Terms, infringes third-party rights, or is otherwise unlawful or inappropriate.

11. Prohibited Uses

You agree not to use our website or Services to:

• Violate applicable laws or regulations.
• Engage in fraudulent, deceptive, or unauthorized transactions.
• Infringe intellectual property, privacy, or other legal rights.
• Introduce viruses, malware, or other harmful technology.
• Attempt unauthorized access to accounts, systems, or data.
• Interfere with the operation or security of our Services.
• Use automated tools to extract website content or data in violation of applicable law or these Terms.

12. Third-Party Services and Links

Our website may contain links to third-party websites or integrate services provided by independent companies, including payment providers, shipping carriers, and technology partners.

These third parties may operate under their own terms and privacy policies. We are not responsible for their independent practices or content, except to the extent required by applicable law.

13. Disclaimer of Warranties

We make reasonable efforts to maintain the accuracy, availability, and security of our website and Services.

However, to the extent permitted by law, the website and its digital content are provided on an "as available" basis. We do not guarantee uninterrupted or error-free website access.

This disclaimer does not affect any express product warranties, statutory warranties, or consumer rights that cannot lawfully be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, YOEYOU and its affiliates, employees, and service providers will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, or any other liability that cannot lawfully be excluded or limited.

Your rights under applicable consumer protection laws remain unaffected.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless YOEYOU and its affiliates from third-party claims, damages, and reasonable expenses arising directly from your unlawful use of the Services, infringement of third-party rights, or material breach of these Terms, where you are legally responsible for such claims.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles, except where mandatory consumer protection laws require otherwise.

If you have a concern or dispute relating to an order, product, or our Services, we encourage you to contact our customer support team first so we can attempt to resolve the matter.

Nothing in these Terms restricts your right to pursue remedies or bring claims before courts or authorities where such rights cannot lawfully be waived.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements.

Updated Terms will be posted on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice.

Changes will not apply retroactively to completed transactions where doing so would violate applicable law.