Why Was My Payment Declined?

If your credit or debit card payment was declined, it does not necessarily mean there is a problem with your card or our website.

Banks and payment providers use security checks to protect customers and prevent unauthorized transactions. Payments may be declined when certain information cannot be verified or a transaction requires additional authorization.

Below are some common reasons for unsuccessful payments and the steps you can take to resolve them.

1. Incorrect Billing Information

Your payment may be declined if the billing address or ZIP code entered at checkout does not match the information associated with your card.

Some banks and payment providers use address verification checks to help prevent unauthorized transactions.

How to Fix It

2. Bank Security Checks

Your bank may temporarily decline or block a payment if the transaction appears unusual or requires additional verification.

This may happen when making an online purchase, using a new device, or placing an order that differs from your usual spending activity.

How to Fix It

3. Insufficient Funds or Card Restrictions

Payments may be declined if your card has insufficient available funds, has reached its credit limit, or is subject to transaction restrictions.

Some banks may also restrict online purchases or certain types of transactions.

How to Fix It

4. Payment Verification Not Completed

Some card payments require an additional security verification step before the transaction can be approved.

If the verification request is canceled, expires, or is not completed successfully, the payment may fail.

How to Fix It

5. Temporary Payment Processing Issues

Occasionally, a payment may be unsuccessful because of a temporary connection issue, an interrupted checkout session, or a payment processing error.

How to Fix It

Payment Pending or Charged Without an Order?

If you see a pending transaction on your bank statement but have not received an order confirmation, the amount may be a temporary authorization hold rather than a completed payment.

Authorization holds are generally released according to your bank or payment provider's processing timeline.

Before placing another order, please check your email for an order confirmation and review the transaction status with your bank or payment provider.

If the payment appears to have been completed but you have not received an order confirmation, please contact YOEYOU customer support so we can help review your order status.